How to create a Customer Support Request Form in Slack for SaaS companies

Submit a request for help or support with the software

Great for SaaS companies

Need customer support? Use this form to provide details of your support request, including your name, email, and the issue you are experiencing. Submit the form to get help from the support team!

Add the Customer Support Request form to your workspace to update it's title, add more inputs and change how it's used in by your team in Slack.

Used by these great teams...

Add this form to your Slack workspace...

Sign in with Slack to add Forms to your Slack workspace. The Customer Support Request form will be preconfigured for you.

Open this the form in any Slack channel using the slash command: /form Customer Support Request


Want to review or test the Customer Support Request form yourself? Here is the raw JSON you can use with Slack's Block Kit builder:

{"type":"modal","title":{"type":"plain_text","text":"Customer Support Request","emoji":true},"submit":{"type":"plain_text","text":"Send","emoji":true},"close":{"type":"plain_text","text":"Cancel","emoji":true},"blocks":[{"type":"section","block_id":"support_request_title","text":{"type":"mrkdwn","text":"Please provide details of your support request:"}},{"type":"input","block_id":"support_request_name","element":{"type":"plain_text_input","action_id":"support_request_name_input","placeholder":{"type":"plain_text","text":"Enter your name","emoji":true}},"label":{"type":"plain_text","text":"Name","emoji":true}},{"type":"input","block_id":"support_request_email","element":{"type":"plain_text_input","action_id":"support_request_email_input","placeholder":{"type":"plain_text","text":"Enter your email","emoji":true}},"label":{"type":"plain_text","text":"Email","emoji":true}},{"type":"input","block_id":"support_request_issue","element":{"type":"plain_text_input","action_id":"support_request_issue_input","multiline":true,"placeholder":{"type":"plain_text","text":"Enter the issue you are experiencing","emoji":true}},"label":{"type":"plain_text","text":"Issue","emoji":true}}]}

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