How to create a Customer Feedback Form in Slack for SaaS companies

Collect feedback from customers about the software

Great for SaaS companies

Get valuable customer feedback with this easy-to-use form in Slack! Collect names, emails, and feedback messages all in one place. Submit and cancel buttons make it simple to use.

Add the Customer Feedback form to your workspace to update it's title, add more inputs and change how it's used in by your team in Slack.

Used by these great teams...

Add this form to your Slack workspace...

Sign in with Slack to add Forms to your Slack workspace. The Customer Feedback form will be preconfigured for you.

Open this the form in any Slack channel using the slash command: /form Customer Feedback

Add to Slack

Form JSON

Want to review or test the Customer Feedback form yourself? Here is the raw JSON you can use with Slack's Block Kit builder:

{"type":"modal","title":{"type":"plain_text","text":"Customer Feedback","emoji":true},"submit":{"type":"plain_text","text":"Send","emoji":true},"close":{"type":"plain_text","text":"Cancel","emoji":true},"blocks":[{"type":"section","block_id":"feedback_title","text":{"type":"mrkdwn","text":"Please provide your feedback:"}},{"type":"input","block_id":"feedback_name","element":{"type":"plain_text_input","action_id":"feedback_name_input","placeholder":{"type":"plain_text","text":"Enter your name","emoji":true}},"label":{"type":"plain_text","text":"Name","emoji":true}},{"type":"input","block_id":"feedback_email","element":{"type":"plain_text_input","action_id":"feedback_email_input","placeholder":{"type":"plain_text","text":"Enter your email","emoji":true}},"label":{"type":"plain_text","text":"Email","emoji":true}},{"type":"input","block_id":"feedback_message","element":{"type":"plain_text_input","action_id":"feedback_message_input","multiline":true,"placeholder":{"type":"plain_text","text":"Enter your feedback message","emoji":true}},"label":{"type":"plain_text","text":"Message","emoji":true}}]}

About Forms for Slack

The Forms for Slack Slack app allows teams to create, edit and submit forms in Slack. Visit our Slack directory listing here.

Create your own Form, or start with one of our many templates.

Collect Form responses in any channel, or use our Zapier integration to send your Customer Feedback form responses to Google Sheets, Notion or 3,000+ other systems.

Start your free trial by adding Forms to your Slack workspace.